Please note that all communications over CPH Online Counselling platform will be conducted in English only.
First time users
You will first need to sign up for an account with us. All we need is your email address and a name to sign up. Once you have signed up, you can log onto the CPH Online Counselling portal to start chatting with or email us.
Live chat counselling is only available Monday to Friday 9am to 6pm. If you had wanted to chat with a counsellor after working hours, you may leave us a message to let us know that you wanted to chat with a counsellor and one of us will get back to you in 3 working days.
You may choose to email us if you do not wish to do live chat counselling. You can email us anytime at your own convenience and one of our counsellors will get back to you in 3 working days.
Returning users
If you would like to come back for more live chat counselling, your counsellor will make an appointment with you.
For email counselling, you can email us anytime at your own convenience. Your counsellor will usually respond to you in 3 working days. You may choose to email us from the CPH Online Counselling portal, or via your email account.
Referral to other services
While online counselling can be helpful, sometimes online counselling is not suitable for some people. Should you require other forms of counselling, we may refer you to a counselling agency that is more suited for your counselling needs.
Customer feedback
To help us improve our service, we would like your feedback. Hence at the end of each chat counselling session, your counsellor will give you a link to a feedback form. Once you have completed counselling sessions with us, we will send you a couple of feedback forms to find out about your experience with CPH Online Counselling and how we have helped you. We may get in touch with you 6 months later for another feedback survey. We hope you will be willing to help us with your feedback.
Risk of harm
Going through divorce or marital difficulties can be very stressful and distressing. Although we are not a crisis call centre, if we suspect that you may be at risk of harming yourself, harming others, or at risk of being harmed, we would like to speak with you over the phone to support you better. We will ask for your phone number to call you and speak with you.
Your safety and well-being is important to us, so we would like to provide the appropriate support and help that you need.
For optimised online counselling experience
To optimise your online counselling experience with us, we recommend the following browsers and configurations on your electronic device.
For desktops:
- Google Chrome (latest 2 versions)
- Mozialla FireFox (latest 2 versions)
- Apple Safari (latest 2 versions)
- Microsoft Internet Explorer (latest version only)
- Microsoft Edge (latest 2 versions)
For mobile apps:
- iPhone: iOS11.0 and higher
- Andriod: Android 4.4 and higher
- iPad: iOS 8.0 and higher
Brower configurations:
- JavaScript must be enabled
- Cookies must be enabled
- Local storage must be enabled
- TLS v1.2 or above
